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Blue credits have a value equivalent to your local currency or the currency used on the airline websites. This means that the ticket price in local currency is the same as the price in blue credits. The country in which your bluebiz account is established defines the currency that will be applied.

At bluebiz, we don't limit your options with award booking classes. This means that your company can book any available flight that is offered on the Air France and KLM websites, as long as there are enough blue credits to pay for the complete ticket, including taxes and surcharges.

You cannot combine blue credits with any other form of payment. This means that if you wish to purchase a ticket with blue credits, you will have to use them to pay for the entire ticket price, including taxes and surcharges.

Yes, as a bluebiz member you can authorise selected travel agents to be your bluebiz designated travel agent. This service is currently available for travel agents that use Amadeus, Sabre or Travelport.

After authorisation, your travel agent can contact us to provide payment with blue credits for your company’s flights. They can continue to provide services such as handling your reservations and integrating them into their mid- and back-office systems for management information purposes.

To assign your bluebiz designated travel agent, simply complete and submit this form.

Your bluebiz designated travel agent can request payment for the following fare types: published, energy, marine and offshore.

Yes, you can use your blue credits to purchase a ticket with a future departure date, as long as your blue credits are still valid at the time of booking. Once blue credits have expired, they can no longer be used and will be removed from your account.

To ensure that blue credits appear as a payment option, please note the following:

• Blue credits will not show if you use a personal login account that is not linked to your bluebiz login account. If you have forgotten your bluebiz login account details, you can request them here.
• You must select your bluebiz account at ‘Your corporate contract’ on the airline homepage when booking a ticket.
• Your bluebiz account balance must be sufficient to cover the full ticket price.
• Flight-related services that are not available for bluebiz, such as insurance or the CO₂ Impact Programme, cannot be added to the booking.
• When upgrading or changing your reservation, please keep in mind that this is only possible if your ticket has not been reissued before and all flights in your reservation are operated by Air France and/or KLM.
• Changing or upgrading a reservation or adding flight-related services can only be done if the check-in has not yet opened (30 hours before departure or 24 hours before departure for US flights).
• Vouchers or discount codes cannot be combined with blue credits.
• Minors cannot be included in the booking.

If you plan to book flight-related services, an upgrade, or change your flight, please make sure your bluebiz number is already in the reservation. Without it, blue credits will not be available as a payment option.

Extra information for changes and upgrades

If you purchased your ticket through a travel agency, travel agent, online ticket provider, or another third party, you cannot change your reservation with blue credits online. However, your travel agent can request a payment in blue credits for upgrades via our designated travel agent service. To learn more about this service or assign your travel agent, click here.

Your travel agent cannot request a payment in blue credits for changes, please consult your travel agent for the change with another form of payment. 

We apologize for any inconvenience you may have experienced while trying to make a reservation online. Here are the most common things that may occur:

• Blue credits will not show if you use a personal login account that is not linked to your bluebiz login account. If you have forgotten your bluebiz login account details, you can request them here.
• Blue credits will not show if you have not selected the bluebiz account at ‘Your corporate contract’ on the airline homepage when booking a ticket.
• Flight-related services that are not available for bluebiz, such as insurance or the CO₂ Impact Programme, cannot be added to the booking.
• You have added a voucher or discount code. Vouchers or discount codes cannot be combined with blue credits.
• Changing or upgrading a reservation or adding flight-related services can only be done if the check-in has not yet opened (30 hours before departure or 24 hours before departure for US flights).
• Changing or upgrading a reservation is only possible if your ticket has not been reissued before and all flights in your reservation are operated by Air France and/or KLM.
• Insufficient balance. Your bluebiz account balance must be sufficient to cover the full ticket price.
• Inclusion of minors in the reservation.

Extra information for changes and upgrades

If you purchased your ticket through a travel agency, travel agent, online ticket provider, or another third party, you cannot change your reservation with blue credits online. However, your travel agent can request a payment in blue credits for upgrades via our designated travel agent service. To learn more about this service or assign your travel agent, click here. 

Your travel agent cannot request a payment in blue credits for changes, please consult your travel agent for the change with another form of payment. 

If you continue to experience issues, please contact our bluebiz service desk for further assistance.

Your bluebiz account is connected to your personal login account, which could be an Air France, KLM, or Flying Blue account. This is why your name is automatically filled in when making a reservation, making the booking process easier. 

Booking for someone else? You can change it during the booking process by going to the Passengers step and selecting 'I'm booking for someone else'. From there, you can add the correct details for the passenger.

Is your name misspelled? If you have a personal Air France or KLM account, you can change your name in your profile on the airline website. To update your name in your Flying Blue account profile, just send an email to Flying Blue customer service along with a copy of the name page of your passport.

If you've booked a ticket with incorrect details, don't worry. You can change the name on your ticket for free with our name change benefit. Simply contact our service desk and we will change the name of the passenger in your reservation.