Expiring blue credits

Blue credits can be used for tickets, upgrades and other flight-related services across our global network. To book a ticket, you must have enough blue credits to cover the entire cost, including taxes and surcharges. 

Blue credits have a value equivalent to your local currency or the currency used on the airline websites. This means that the ticket price in local currency is the same as the price in blue credits. The country in which your bluebiz account is established defines the currency that will be applied.

At bluebiz, we don't limit your options with award booking classes. This means that your company can book any available flight that is offered on the Air France and KLM websites, as long as there are enough blue credits to pay for the complete ticket, including taxes and surcharges.

You cannot combine blue credits with any other form of payment. This means that if you wish to purchase a ticket with blue credits, you will have to use them to pay for the entire ticket price, including taxes and surcharges.

Do you use a travel agency? They can request payment in blue credits for tickets using the bluebiz designated travel agent service. Talk to your travel agent to help with your reservation. If you haven't given authorisation to your travel agency yet, you can find all the necessary information here.

Not making use of a travel agency? To purchase tickets using blue credits, simply log in here to see your bluebiz online account overview. From there, you can book a ticket with blue credits on the Air France or KLM websites. It is important to select your bluebiz account at ‘Your corporate contract’ on the airline homepage before proceeding with the booking process.

You can book any available ticket on the Air France and KLM websites using your blue credits, provided that you have enough credits to cover the complete cost, including taxes and surcharges.

Yes, as a bluebiz member you can authorise selected travel agents to be your bluebiz designated travel agent. This service is currently available for travel agents that use Amadeus, Sabre or Travelport.

After authorisation, your travel agent can contact us to provide payment with blue credits for your company’s flights. They can continue to provide services such as handling your reservations and integrating them into their mid- and back-office systems for management information purposes.

To ensure that blue credits appear as a payment option, please note the following:

• Blue credits will not show if you use a personal login account that is not linked to your bluebiz login account. If you have forgotten your bluebiz login account details, you can request them here.
• You must select your bluebiz account at ‘Your corporate contract’ on the airline homepage when booking a ticket.
• Your bluebiz account balance must be sufficient to cover the full ticket price.
• Flight-related services that are not available for bluebiz, such as insurance or the CO₂ Impact Programme, cannot be added to the booking.
• When upgrading or changing your reservation, please keep in mind that this is only possible if your ticket has not been reissued before and all flights in your reservation are operated by Air France and/or KLM.
• Changing or upgrading a reservation or adding flight-related services can only be done if the check-in has not yet opened (30 hours before departure or 24 hours before departure for US flights).
• Vouchers or discount codes cannot be combined with blue credits.
• Minors cannot be included in the booking.

If you plan to book flight-related services, an upgrade, or change your flight, please make sure your bluebiz number is already in the reservation. Without it, blue credits will not be available as a payment option.

Extra information for changes and upgrades

If you purchased your ticket through a travel agency, travel agent, online ticket provider, or another third party, you cannot change your reservation with blue credits online. However, your travel agent can request a payment in blue credits for upgrades via our designated travel agent service. To learn more about this service or assign your travel agent, click here.

Your travel agent cannot request a payment in blue credits for changes, please consult your travel agent for the change with another form of payment. 

If you have booked your ticket through a travel agent, they can request payment in blue credits and upgrade your cabin class using the bluebiz designated travel agent service. If you haven't yet authorised your travel agency, you can find all the necessary information here.

Was the ticket booked online? It is possible to upgrade the seat with blue credits from the time of booking until the check-in opens. However, please note that it is only possible to buy an upgrade if your ticket allows for a change or upgrade.

The complete amount, including fare difference and applicable penalty fees, must be paid with blue credits, and it is not possible to combine them with any other form of payment. Payment with blue credits is subject to published rates.

It is important to remember that upgrades with blue credits can only be purchased online if the ticket has not been reissued before and all flights in the reservation are operated by Air France and/or KLM. Refer to the ticket confirmation to check the operating carrier. Some fares may be excluded and cannot be upgraded online.

You can change your flight(s) and pay with blue credits if your ticket allows for a change, the ticket is issued online by Air France or KLM, the change can be done online, the ticket hasn't been reissued before, and if all the flights in the reservation are operated by Air France or KLM.

The complete amount, which includes the fare difference and applicable penalty fees, must be paid with blue credits. Payment with blue credits is subject to published rates. You can check the operating carrier by referring to the ticket confirmation.

If your ticket was booked through your travel agency and you wish to change your ticket, please contact your travel agency. If you have booked directly online with Air France or KLM and the option to pay for the change with blue credits online is unavailable, please contact Air France KLM Customer Service for assistance with the change. Important to note that in these cases changes cannot be paid for with blue credits.

Yes, flight-related services can be either selected during the reservation process or added later to an existing reservation. However, it is important to note that only certain services can be added to the reservation, such as baggage, seat selection, meals, a more comfortable seat and access to the lounge.

For a detailed overview of each flight-related service, click here.

You can only book and pay with blue credits for flight-related services and upgradesuntil the check-in opens (30 hours before departure or 24 hours before departure for flights from and to the US).  

The airport is the starting point of every journey. If you would like to begin your trip with comfort, you can use your blue credits to pay for Air France lounge access at Paris-Charles de Gaulle and Paris-Orly 3, or at the non-Schengen KLM Crown Lounge at Amsterdam Airport Schiphol. 

In most cases, you can directly purchase lounge access when booking your ticket, via My Booking or My Trip, or during check-in. Please note that the lounge option is subject to the availability of seats in the lounge.