Changing a flight

You cannot combine blue credits with any other form of payment. This means that if you wish to purchase a ticket with blue credits, you will have to use them to pay for the entire ticket price, including taxes and surcharges.

Blue credits have a value equivalent to your local currency or the currency used on the airline websites. This means that the ticket price in local currency is the same as the price in blue credits. The country in which your bluebiz account is established defines the currency that will be applied.

To ensure that blue credits appear as a payment option, please note the following:

• Blue credits will not show if you use a personal login account that is not linked to your bluebiz login account. If you have forgotten your bluebiz login account details, you can request them here.
• You must select your bluebiz account at ‘Your corporate contract’ on the airline homepage when booking a ticket.
• Your bluebiz account balance must be sufficient to cover the full ticket price.
• Flight-related services that are not available for bluebiz, such as insurance or the CO₂ Impact Programme, cannot be added to the booking.
• When upgrading or changing your reservation, please keep in mind that this is only possible if your ticket has not been reissued before and all flights in your reservation are operated by Air France and/or KLM.
• Changing or upgrading a reservation or adding flight-related services can only be done if the check-in has not yet opened (30 hours before departure or 24 hours before departure for US flights).
• Vouchers or discount codes cannot be combined with blue credits.
• Minors cannot be included in the booking.

If you plan to book flight-related services, an upgrade, or change your flight, please make sure your bluebiz number is already in the reservation. Without it, blue credits will not be available as a payment option.

Extra information for changes and upgrades

If you purchased your ticket through a travel agency, travel agent, online ticket provider, or another third party, you cannot change your reservation with blue credits online. However, your travel agent can request a payment in blue credits for upgrades via our designated travel agent service. To learn more about this service or assign your travel agent, click here.

Your travel agent cannot request a payment in blue credits for changes, please consult your travel agent for the change with another form of payment. 

We apologize for any inconvenience you may have experienced while trying to make a reservation online. Here are the most common things that may occur:

• Blue credits will not show if you use a personal login account that is not linked to your bluebiz login account. If you have forgotten your bluebiz login account details, you can request them here.
• Blue credits will not show if you have not selected the bluebiz account at ‘Your corporate contract’ on the airline homepage when booking a ticket.
• Flight-related services that are not available for bluebiz, such as insurance or the CO₂ Impact Programme, cannot be added to the booking.
• You have added a voucher or discount code. Vouchers or discount codes cannot be combined with blue credits.
• Changing or upgrading a reservation or adding flight-related services can only be done if the check-in has not yet opened (30 hours before departure or 24 hours before departure for US flights).
• Changing or upgrading a reservation is only possible if your ticket has not been reissued before and all flights in your reservation are operated by Air France and/or KLM.
• Insufficient balance. Your bluebiz account balance must be sufficient to cover the full ticket price.
• Inclusion of minors in the reservation.

Extra information for changes and upgrades

If you purchased your ticket through a travel agency, travel agent, online ticket provider, or another third party, you cannot change your reservation with blue credits online. However, your travel agent can request a payment in blue credits for upgrades via our designated travel agent service. To learn more about this service or assign your travel agent, click here. 

Your travel agent cannot request a payment in blue credits for changes, please consult your travel agent for the change with another form of payment. 

If you continue to experience issues, please contact our bluebiz service desk for further assistance.

If you have booked your ticket through a travel agent, they can request payment in blue credits and upgrade your cabin class using the bluebiz designated travel agent service. If you haven't yet authorised your travel agency, you can find all the necessary information here.

Was the ticket booked online? It is possible to upgrade the seat with blue credits from the time of booking until the check-in opens. However, please note that it is only possible to buy an upgrade if your ticket allows for a change or upgrade.

The complete amount, including fare difference and applicable penalty fees, must be paid with blue credits, and it is not possible to combine them with any other form of payment. Payment with blue credits is subject to published rates.

It is important to remember that upgrades with blue credits can only be purchased online if the ticket has not been reissued before and all flights in the reservation are operated by Air France and/or KLM. Refer to the ticket confirmation to check the operating carrier. Some fares may be excluded and cannot be upgraded online.