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Request a refund

In your booking confirmation e-mail you will find the conditions for cancelling your ticket. To cancel flights paid with blue credits, simply request a refund using the form below. Please note that all flights in your booking will be cancelled. Your refund request will be processed within 10 working days.

Kindly keep in mind that you can only request a refund for tickets paid with blue credits via the form below. Please contact the airline if your ticket was paid with a different form of payment.

Company details

Bluebiz number *

Company name *

Name of the contact person *

Email address *

Booking details

Refund reason *

Passenger's name *

Booking code *

Ticket or document number *

Flight date *

Flight route *

I am entitled to act as contact person for the company mentioned in this form and I accept the terms and conditions of the bluebiz program.*

Please send me a copy of the form. Please also check your spam box.

* Required information

We, Air France and KLM, offer our corporate loyalty program BlueBiz together. We are jointly responsible for the processing of your personal data in relation to our program. We process your personal data in accordance with the Air France privacy policy and the KLM privacy policy.

You have the right to object to certain processings of your personal data. Please check ‘Your rights’ in the Air France privacy policy and KLM privacy policy for more information.