Wait time information reduces stress

It is a fact of life: travelling involves waiting. Sometimes waiting can take a long time and is likely to cause stress. By displaying accurate waiting times at check-in, security, border control and immigration, airports can reduce stress among travellers.

Amsterdam Airport Schiphol, Barcelona El-Prat, Copenhagen, Cincinnati, Dublin, Oslo and JFK (Terminal 4) are now operating the new Bliptrack system that counts the number of smartphones in certain areas. Based on that information, the airport display systems are showing real-time wait times, to relieve stress and improve the passenger experience.

According to a report by Business Traveller USA, the wait times are driven by sensors that monitor passenger’s mobile devices as they move through the airport. “The solution works by measuring individual travel times, from queue entrance to exit, and the number of people in line. With the two measurements, predicted wait time, for people entering the line, can be calculated and displayed.” Besides being able to provide passengers with wait times, the airports also use the collected data from the sensors to give early warning if lines are becoming congested.

Further reading on businesstravelerusa.com