Service centre
Members can authorise selected travel agents to become their bluebiz designated travel agent. Once authorised, that travel agent will be able to conveniently use blue credits to cover the costs of tickets and upgrades. Your benefit is that you remain the owner of the PNR and that you can continue to manage the reservation the way you are accustomed to.
Ask the bluebiz member to authorise you today.
Entering your client’s bluebiz number into your reservation system is easy. Just enter the bluebiz number as an OSI remark when making the booking.
You can find the entries here
Enjoy more flexible deadlines when booking tickets with our convenient ‘book now, pay later’ service. Once you add a bluebiz number to your booking, the Ticket Time Limit will be activated automatically. For instructions on how to add a bluebiz number to a booking, see the table here.
Kindly note that this service is exclusively available for Air France and KLM issued tickets, with specific booking classes that feature an Air France or KLM flight number, on all operating flights.
The bluebiz programme is not open to travel agencies or travel-related companies.
Travel agents are not permitted to act as the official contact person for a bluebiz account. In any case, the official contact person must be an employee of the company that owns the account.
However, travel agents working with Amadeus, Sabre and Travelport can be assigned as the bluebiz designated travel agent. More information about this service can be found here.
If you are a travel agent, you can request blue credits as payment for a booking made on behalf of a bluebiz member through our bluebiz designated travel agent service. In this case, the bluebiz member must assign you as their designated travel agent first. For more information, please click here.
If you have already been assigned as a designated travel agent, please follow these instructions to book a ticket or upgrade using blue credits.
Request a payment in blue creditsAs a designated travel agent, you can request payment in blue credits for tickets and upgrades. In order to become a designated travel agent, the bluebiz member must assign you first by filling out this form.
Once authorised, you will receive a confirmation email including the bluebiz designated travel agent manual, in which we have carefully described all request processes for payments using blue credits.
The designated travel agent service is available for agents using the systems of Amadeus, Sabre or Travelport.
Blue credits can be redeemed for both flights and upgrades.
You will be able to request payments in blue credits for published, energy, marine, and offshore fares.
Make a payment requestIf you have received an EMD (payment voucher) from the bluebiz service desk, please note that it must be redeemed within 72 hours. If the EMD is not used within this time frame, we will refund it.
Please find the most recent manual from our bluebiz designated travel agent service here.
Please note that if you need to request a refund for a ticket or upgrade that was paid for with blue credits, that refund must be processed through the Refund Application (RA) process.
It is not possible to request refunds using the GDS or the refund form on bluebiz.com.
If you need to enter your client's bluebiz number into a booking, you must do so as an OSI remark during the reservation process. Please use the following entries, replacing 'ZZ12345' with the relevant bluebiz number:
| GDS | entry* |
|---|---|
| Abacus | 3OSI YY OIN ZZ12345 |
| Amadeus | OS YY OIN ZZ12345 |
| Galileo | SI.YY*OIN ZZ12345 |
| Sabre | 3OSI YY OIN ZZ12345 |
| Worldspan | 3OSI YY OIN ZZ12345 |
Please check if you used the correct bluebiz number and the correct entry.
Please note that this service is available exclusively for tickets issued by Air France and KLM that include an Air France or KLM flight number, on all active flights*.
When a bluebiz number is added to a reservation, the Ticket Time Limit (the ‘book now, pay later’ service) will be activated automatically.
Travel agents will receive a notification regarding the time frame in which the ticket must be issued.
*Terms & Conditions apply. Some benefits only apply for specific booking classes.
Air France and KLM guarantee access in Economy cabin long-haul to its corporate customers, when a flight is closed for selling (waiting list is closed). Booking is in Y class against the payment of a full Y published fare.
This benefit applies to Air France and KLM tickets with AFKL marketed flights and AFKLDL operated flights only for point to point travel.
A seat in the highest class of Economy Class (Y on KL & AF) is guaranteed on all intercontinental flights – provided the seat request is made outside D-24HRS:
For AF, request must be send through AFKL Business Solutions. For both KL & DL operated flights, either make a wait-list booking in Y-class on the flight needed and if not possible on any flight (in order to create a PNR). In case of a wait-list booking on KL, it will be instantly confirmed. For all other cases (alternate flight booked on KL or DL or wait-list on DL), please contact the AFKL Trade Support for further assistance.
You can set up for a full name change free of charge on all fares, including both public and negotiated fares, and on all booking classes for Air France and KLM issued tickets for both marketed and operated flights. The OIN must be added and validated in the PNR, and all flight segments must be confirmed.
Please note that a full name change is only permitted within the same booking class and for the same itinerary if no flight fields have been used yet. For instructions on how to process a name change, please read the information on Business Solutions.
This free name-change service is available for tickets purchased through any form of payment, including blue credits. Only tickets that were paid with Flying Blue Miles are excluded.
