Incentive scheme

Blue credits are the currency of the bluebiz programme. Each blue credit has a value of 1 US$, which you can spend on tickets, upgrades or flight-related services. To learn more about how to redeem your blue credits, please click on this link.

To earn blue credits, you need to make sure your bluebiz number is included in every reservation:

1. Ask your travel agency to add your bluebiz number to your company profile in their reservation system. 
2. When booking online, you can enter your bluebiz number during the booking process in the designated field.
3. When booking via a call centre, simply ask the service agent to include your bluebiz number.
4. If you forgot to add your bluebiz number, you can retro claim blue credits up to six months after the flight.
5. New members can retro claim tickets for flights that were taken up to three months prior to their enrolment.

• Retro claim your ticket

Yes, you can earn blue credits on seats and baggage as long as they are part of your ticket price.

No, it's not possible to earn blue credits on a ticket that has been paid for with Flying Blue Miles.

The bluebiz programme is reserved for companies whose employees travel with Air France, KLM and partner airlines. Tickets of passengers working as a sub-contractor or working as a consultant for the member company cannot be claimed in the bluebiz programme, even if the ticket is paid by the company. Tickets of shareholders or family members or any other non-employee are also not eligible. For questions regarding eligibility of passengers, please contact our service desk.

No, the bluebiz programme is exclusively for companies and their employees. It's not possible to earn blue credits on tickets for family members or other passengers who aren't employed by your company. If the reservation includes non-employee passengers, such as family members, you should not mention your bluebiz number in the reservation. In these cases, use the retro claim form to claim the tickets of employees.

However, you can create a Flying Blue Family account to earn Miles collectively on flights purchased for or by your family members.

If you book a reservation that includes non-employee passengers, such as family members, you should not mention your bluebiz number in the reservation. Instead, you can retro claim the ticket of your company employee using the retro claim form.

Please note that you can only retro claim tickets up to six months* after the completed travel date.

*New members can retro claim tickets for flights that were taken up to three months prior to their enrolment.

Every week after you and/or your colleagues have flown with Air France or KLM, you'll see your bluebiz overview will be updated. Please keep in mind that for tickets of partner airlines it may take longer before tickets appear in your overview.

Please remember that blue credits will be added once you reach the bluebiz entry level.

To view your balance and transaction history, simply log in to your bluebiz overview. Click on this link and enter your email address or Flying Blue number. You'll then receive a message with a one-time PIN code to verify your identity. Use this code within 15 minutes to access your account and view your membership information, blue credits and transaction history.

If you forgot to include your bluebiz number in the reservation, you can still claim your blue credits using the retro claim form. However, please keep in mind that you can only retro claim tickets up to six months* after the completed travel date.

Your bluebiz account will be updated on a weekly basis. Please keep in mind that for tickets of partner airlines it may take longer before tickets appear in your overview.

• Retro claim your ticket

*New members can retro claim tickets for flights that were taken up to three months prior to their enrolment.

Your company's blue credits remain valid for two complete calendar years, along with the year they are first credited to your account. They expire on 1 March. For example, credits earned in 2023 will expire on 1 March 2026.

To earn blue credits in the bluebiz programme, companies are required to achieve a minimum bluebiz turnover of 5,000 euro (or the equivalent in local currency) per calendar year. Once this entry level is reached, your company will receive credits earned on the first 5,000 euro in addition to credits earned on the turnover that exceeds the 5,000 euro threshold. This means that your company will receive blue credits on both the first 5,000 euro of bluebiz turnover and any amount beyond that.

The entry level for the bluebiz programme varies depending on your location, as it's based on the local currency. Check out the overview here to find out what your entry level is.

The bluebiz entry level is based upon your companies turnover in the calendar year. The calculation will be based on all tickets that appear in your statement within a calendar year, regardless of their issue date or flight date. Turnover is calculated based on the ticket fare and carrier surcharge indicated on the ticket, with the carrier surcharge listed as the YR charge. However, the YR-F charge is excluded from the bluebiz earning scheme. The same turnover is used to calculate your blue credits. Any tickets that are not eligible for the bluebiz programme will not be considered for turnover.

All tickets in your account will be displayed with 0 blue credits until the threshold is reached. 

Once you reach the minimum bluebiz turnover of 5,000 euros (or the equivalent in local currency) in a calendar year, you'll receive the eligible blue credits in your account.